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A Model for Change Driven Process Management


The business environment and requirements on organizations are changing and increase complexity in a progressively high pace which challenge traditional process management. To manage the new situations, many organizations embrace networking and delegation & empowerment with purpose & principles driven management. In parallel, there are continuous external demands for more firm control from regulators and business partners.

To managing innovation and change of processes that are ‘controlled & stable’ and ‘creative & stable’ in an efficient way, organizations experience a need to add a set of tools to drive the change. Organizations need to run current operations in parallel with developing new innovative ways of working in an agile way with trust in individuals and teams. A pre-study conducted during the spring 2021 together with SIQ Excellence Center organizations in the Automotive, Telecom, Healthcare and Social services businesses underlines that most organizations have a need for knowledge and methods to support their change driven transformation. Based on the input and learning from the pre-study, a research project to develop tools for ‘Change driven Process Management’ was initiated. The project was carried out June 2021 – February 2022 together with four SIQ Excellence Center organizations within the Automotive, Energy and Health care businesses.

The agile research project resulted in a toolbox for developing and implementing radically different ways of working with process management enforced by a changing and complex environment. It also resulted in a more holistic view of enablers and principles on how to manage agile process improvements. The results are summarized in a model for Change Driven Process Management that describes different principles for conscious process management decisions in a dynamic environment. The model describes four ways of managing change driven processes with different purposes and subsequent principles: Traditional Process Management, Trust Based Process Management, Process Innovation Management, and Process Change Management.